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Lean Inventory Levels Resulting in Improved Customer Satisfaction

Infor
By : Infor
INFORMATION
Published : May 10, 2006
Length : 2
Type : Case Study
 
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Overview :

Northern Elastomeric, Inc. (NEI), is one of the nation's leading suppliers of SBS-modified asphalt, self-adhesive, roofing and moisture barrier products, serving the North American construction industry.

A fast-growing supplier, NEI's delivery performance was declining, creating a significant problem with past-due shipments, even though the company had an excess of finished goods. Since customers were unable to trust NEI's delivery promises, they would submit "place-holder" orders as backup. The movement and cancellation of these largely extraneous orders generated considerable distress within NEI.

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Best Practices

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Customer Experience Management

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Customer Satisfaction

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Customer Service

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Enterprise Resource Planning

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Product Lifecycle Management

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Productivity

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Supply Chain Management

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