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| INFORMATION |
| Published : |
Jun 02, 2009 |
| Length : |
7 |
| Type : |
White Paper |
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| Overview : |
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A recent study by Enterprise Management Associates reveals that 87% of IT professionals are currently planning strategic, enterprise-level ITSM programs with the support of senior management. Whilst the principles of service management are laid down in various best practice frameworks, they lack a rigorous approach to measuring performance and improvement. Consider how Avocent's LANDesk Maturity Model approach can help you align service management processes with corporate business objectives. |
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