| INFORMATION |
| Published : |
Jun 08, 2009 |
| Length : |
8 |
| Type : |
White Paper |
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| Overview : |
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ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement. |
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