| INFORMATION |
| Published : |
Mar 04, 2009 |
| Length : |
6 |
| Type : |
Case Study |
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| Overview : |
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Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes. |
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