| INFORMATION |
| Published : |
Jan 27, 2009 |
| Length : |
11 |
| Type : |
White Paper |
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| Overview : |
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This white paper presents IDC’s framework for implementing operational excellence (op ex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls. Three critical steps - internal assessment, competitive benchmarking, and resource prioritization and acquisition - are described to support development and refinement of successful op ex practices. |
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