| INFORMATION |
| Published : |
Jan 22, 2009 |
| Length : |
6 |
| Type : |
White Paper |
|
| |
|
|
|
| Overview : |
|
This white paper explains the IBM Tivoli® Netcool® customer experience management solution which offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. |
|
