| INFORMATION |
| Published : |
Jul 29, 2008 |
| Length : |
8 |
| Type : |
White Paper |
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| Overview : |
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This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented. |
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