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Web Enabled Customer Support - Self-Service Business Processes

BroadVision
By : BroadVision
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Published : Aug 21, 2009
Length : 11
Type : White Paper
 
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Overview :
The benefits of moving manual processes to the web are well understood. But very few organizations have web-enabled product returns, bill disputes or other complex business processes. This paper discusses requirements for web-enabling complex processes.
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