| INFORMATION |
| Published : |
May 27, 2008 |
| Length : |
7 |
| Type : |
White Paper |
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| Overview : |
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Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand. |
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