| INFORMATION |
| Published : |
Apr 21, 2008 |
| Length : |
14 |
| Type : |
Analyst Report |
|
| |
|
|
|
| Overview : |
|
Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success. |
|
