| INFORMATION |
| Published : |
Apr 21, 2008 |
| Length : |
13 |
| Type : |
White Paper |
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| Overview : |
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No company today will approve expenditures for new service and support technology without an understanding of the return on investment (ROI) for the project. Luckily, companies with strong metrics programs in place will find building the business case for productivity-enhancing software a straightforward process. |
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