| INFORMATION |
| Published : |
Aug 01, 2007 |
| Length : |
11 |
| Type : |
Analyst Report |
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| Overview : |
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The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution. |
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