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Maximize the Savings of Call Center Multi-Sourcing (While Protecting Service Levels)

Echopass
By : Echopass
INFORMATION
Published : Sep 07, 2007
Length : 9
Type : White Paper
 
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Overview :
Not all companies that have adopted multi-sourcing have realized the expected levels of savings.  A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.
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Browse Related Categories :

Business Continuity

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Call Center Management

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Call Center Software

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Contact Management

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Customer Relationship Management

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Enterprise Resource Planning

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Productivity

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Spend Management

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