| INFORMATION |
| Published : |
Aug 22, 2007 |
| Length : |
8 |
| Type : |
White Paper |
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| Overview : |
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The contact center's next evolutionary phase will merge technology and interaction processes dynamically for agent "intelligence" and a more personalized customer experience. And with the fast-paced nature of technology, the Intelligent Contact Center is closer than you think. Read more. |
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