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Results 1 - 25 of 86 matches |
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Knowledge Management - Knowledge is Power |
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IT departments are always on the lookout for new technology-the "next big thing" that will save time and money by making service desk tasks faster and easier to perform. These solutions are always around the corner, always promising lots of ingenious functionality. But as great as many of them are, they can't provide the one thing IT departments need most: Knowledge.
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ITIL: Theory into Practice |
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Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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Good To Great IT |
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Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
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Get the EMA Paper on Workload Automation |
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This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
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Service Desk Consolidation Insight |
| By : BMC ESM |
Published Date: Jul 17, 2009 |
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If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
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Disk Performance Analyzer for Networks 2.0 |
| By : BMC ESM |
Published Date: Mar 01, 2009 |
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Free utility finds the fragmentation that's crippling your network!
New Disk Performance Analyzer for Networks 2.0 takes the guesswork out of tracking networked system performance. This revolutionary utility scans networked systems' performance from one single access point. It equips administrators with an arsenal of performance data, so they can zero in on systems' fragmentation and slows. This second edition comes with a series of improvements which afford users more control and flexibility. Systems can be selected from the Active Directory or IP Address. And this cutting-edge tool supports custom grouping. So, repeated scans are easy to set up and run. Performance reports can also be scheduled for off-peak hours. Results will be automatically sent to your e-mail address. Performance reports are now exported to a MicrosoftT SQL database for easy sorting and querying.
Don't let low-functioning systems go unnoticed. Get Disk Performance Analyzer for Networks 2.0 free now!
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Understanding ITIL Service Portfolio Management |
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Focus on the services that support the business and make the most efficient use of your resources. Learn how service portfolio management can generate greater business value. This paper describes the IT Infrastructure Library® (ITIL®) Version 3 approach to service portfolio management.
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Quick Guide to Driving Business Value from ITIL Initiatives |
| By : Bomgar |
Published Date: Mar 04, 2008 |
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Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative |
| By : BoxTone |
Published Date: Oct 08, 2009 |
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Service and support are of the utmost importance to executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile). To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.
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2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research |
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With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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IT Asset Management: A Cornerstone for Accelerating ITIL Success |
| By : CA SM |
Published Date: Jun 02, 2008 |
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IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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Infrastructure Performance Management Empowers You and Your Company |
| By : CA WA |
Published Date: Aug 15, 2008 |
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Infrastructure Performance Management (IPM) applies to operations quality. Implemented well, IPM frees you from constant firefighting and can transform your role from tactical first responder to strategic business enabler. Applying good IPM technology and processes can deliver a number of benefits to your career as well as to your organization. This report introduces IPM, offers tips for successful IPM implementation, and explores how IPM can benefit your enterprise as well as your career.
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Managing Project Risk |
| By : CA. |
Published Date: Aug 21, 2009 |
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Learn how gaining a clear view into costs, resources and priority changes can ensure that your projects proceed as planned. Find out how you can be better equipped to predict project outcomes as you take control of your organization’s risk factors and use them to your advantage.
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Results 1 - 25 of 86 matches |
Sort Results By : Published Date | Title | Company name |
