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Results 1 - 25 of 61 matches |
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GoToAssist Cares for IT Systems at Dermalogica |
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Dermalogica's 4 support technicians use GoToAssist to remotely support 50 sales representatives located throughout the UK. With GoToAssist, Dermalogica increases the productivity and efficiency of its geographically distributed sales team.
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GoToAssist Integration White Paper |
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GoToAssist Integration Services offer a variety of methods to integrate Citrix GoToAssist, the industry-leading remote-support solution, into an existing infrastructure quickly and easily. Integrating GoToAssist provides a single source for initiating remote-support sessions and viewing support details, allowing managers to easily audit the complete support experience to ensure best practices and processes are followed.
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Mobile Application Performance Brief |
| By : Riverbed |
Published Date: Jun 09, 2008 |
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Steelhead Mobile accelerates enterprise applications for remote users to improve productivity and collaboration for globally distributed teams. Organizations and workers have come to expect a dip in productivity and performance when accessing IT resources remotely. Download this Performance Brief and discover how Steelhead Mobile can help overcome these limitations and deliver LAN-like speed to remote users.
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Top 5 Initiatives for Achieving Breakthrough Customer Support |
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Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.
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Voice Network Security: Strategies for Control |
| By : CA NVM |
Published Date: Jan 18, 2006 |
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How important is security to enterprise technology management? In a recent survey by Gartner, enhanced security is at the top of the CIO agenda in 2005. With voice platforms now integrated into the corporate network, and voice applications entrenched in everyday business operations, the burden of safeguarding voice systems now lies within the IT domain.
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Webinar: Managing Laptops to Prevent Data Breach |
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In this webinar, learn how your IT department can improve auditing of laptop inventory, verify software license compliance and remotely delete data on laptops that are outside the local or wireless network. Allina Hospitals & Clinics discuss how they increased inventory accuracy from 30% to 97% and saved more than $400,000 in a quarter by reallocating unused hardware and software licenses.
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Butler Group Technology Audit: CA Identity and Access Management Suite (v.8) |
| By : CA |
Published Date: Apr 12, 2007 |
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Across all sectors of industry, business systems users demand access to information sources that need to be properly protected in order to ensure that information integrity is maintained. In today’s highly-regulated business environments, only users with the correct access privileges can be allowed to gain entry to key corporate information systems.
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Building a Business Case for Remote Support |
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No company today will approve expenditures for new service and support technology without an understanding of the return on investment (ROI) for the project. Luckily, companies with strong metrics programs in place will find building the business case for productivity-enhancing software a straightforward process.
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Case Study: TG Allison |
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Automating the milking process has resulted in a vast increase in demand for the software that T G Allison supplies and manages. T G Allison wanted to find an easier way to deliver top-class customer service without a site visit each time something went wrong. And in the process, they hoped to reduce the company’s carbon emissions by spending less time on the road.
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Case Study Golder Associates |
| By : Riverbed |
Published Date: Aug 03, 2007 |
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Want to better support global collaboration within your organization? In the case study, you’ll discover how Golder Associates deployed a centralized Intranet portal with a wide-area acceleration solution that delivered LAN-like speed across the WAN. By deploying Riverbed Steelhead appliances into their existing Cisco-based network, they ensured their vast mobile workforce access to the same resources workers had at headquarters.
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Enterprise of the Future: Defining a Direction for Mobility |
| By : Nokia |
Published Date: Mar 02, 2008 |
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Mobility has developed – pushing the capabilities of businesses, first to the decision makers, then to logistics and customer-facing departments and now to nearly all employees, partners and touchpoints. Organizations must address the technologies, approaches and capabilities that will allow them to develop a mobility solution. Learn how this process can take place and the four key technology areas to achieve mobility success.
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Guide for Securing Federal Telework |
| By : Pointsec |
Published Date: Nov 01, 2005 |
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Strong security policy, procedures and technology are major requirements, especially for protecting the remote systems used for telework and the sensitive information stored on those devices.
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