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Results 1 - 25 of 126 matches |
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Why Print Management Matters |
| By : Xerox |
Published Date: Oct 26, 2009 |
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Print Management provides a breakthrough answer to today's top business challenge: reducing overhead without harming productivity. Jim Salzer of DocuAudit Intl. shows how Print Management allows you to control documentation expenses by outsourcing the management of your current print environment.
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative |
| By : BoxTone |
Published Date: Oct 08, 2009 |
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Executives, knowledge workers and field personnel with enterprise-enabled BlackBerry or ActiveSync mobile devices (led by the iPhone and Windows Mobile) are demanding an unprecedented level of service and support. To ensure mobile user connectivity and application access, proactive organizations are taking ITIL and ITSM best practices and rolling them into a comprehensive Mobile User Management Strategy. This complimentary handbook details the role-based approaches for addressing critical support challenges that arise as a mobile platform grows and matures. If you're in IT architecture, engineering or messaging operations, and an ITIL veteran, learn how to optimize mobility management processes to drive efficiency and lower costs.
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Do more with less thru Netcool? |
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This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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Case Study "Curve" |
| By : NEC |
Published Date: Aug 26, 2009 |
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This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
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Unlock the Hidden IT Opportunities in Troubled Economic Times |
| By : BMC ESM |
Published Date: Aug 20, 2009 |
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IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today’s financial challenges.
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BMC Service Assurance Demo |
| By : BMC ESM |
Published Date: Aug 20, 2009 |
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What if you could predict disruptive IT events and automate their resolution — all before they disrupt your business? Software Consultant Ron Coleman provides a demonstration and discusses the key points of Service Assurance from BMC Software.
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Tackle the Challenges of Virtualization Management. |
| By : BMC ESM |
Published Date: Aug 19, 2009 |
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Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process – from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
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16 Metrics for IT Service & Support |
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A first-call resolution rate is only a partial indicator of overall performance of the IT Helpdesk. Yet, most IT organisations just look at basic Level 1 metrics, leaving out critical pieces of the story and grossly underselling the IT organisation’s business value. This new Gartner research report offer to you by Citrix GoToAssist identifies 16 key metrics that you need to know to accurately evaluate IT service and support performance.
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ITIL: Theory into Practice |
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Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
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2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research |
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With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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Good To Great IT |
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Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
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Job Scheduling Evaluation Guide |
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IT groups must support many applications and servers across multiple platforms that frequently operate independently of each other. However, coordinating job scheduling across all these applications and networks is often required to optimize resource utilization. The traditional approach of applying more staff, toolkits, and rudimentary scheduling software to cobble together automated batch processing solutions becomes cost-prohibitive, inefficient, and error-prone, as the number of moving parts increases and the environment becomes more heterogeneous.
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IT Budget & Staffing Industry Report - Government |
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This report will help IT decision makers evaluate their operational priorities, budgets, and staffing relative to peer organizations. Nonetheless, readers must factor in the unique characteristics of their IT department and organization, which will impact the appropriateness of these findings to their specific situation. Learn more today!
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Improving IT Execution |
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This ExecBlueprint discusses ways that IT can step into this new role and, in the process, improve its ability to execute technology solutions that will most optimally drive business growth and productivity.
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Practical and Flexible IT Service Management for the Real World |
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Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
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Results 1 - 25 of 126 matches |
Sort Results By : Published Date | Title | Company name |
