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Results 1 - 25 of 60 matches |
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IBM Maximo Asset and Service Management Solution |
| By : IBM |
Published Date: Nov 29, 2006 |
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Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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What to Look for in Mission-Critical Managed IT Services |
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The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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From Trust to Process: Closing the Risk Gap in Privileged Access Control |
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High-privilege administrative accounts hold the keys to the most sensitive IT functions and resources - yet this level of access is far too often based on little more than trust alone. Enterprise Management Associates (EMA) examines this critical issue in IT security administration to help businesses move from a trust-based system to a secure, auditable process.
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Green IT Service Management: An Overview of How a Service Management Framework Can Contribute to You |
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IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
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Understanding ITIL Service Portfolio Management |
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Focus on the services that support the business and make the most efficient use of your resources. Learn how service portfolio management can generate greater business value. This paper describes the IT Infrastructure Library® (ITIL®) Version 3 approach to service portfolio management.
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Spreadsheet Controls and the NAIC Model Audit Rule |
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Since the National Association of Insurance Commissioners (NAIC) made revisions to the Financial Reporting Model Regulation (Model Audit Rule) in June 2006, the insurance industry’s attention to the risks associated with financial reporting has been on the rise. Structured similarly to Section 404 of the Sarbanes‐Oxley Act, the Model Audit rule places a significant burden on C‐level executives to ensure their oversight in the internal controls for financial reporting (ICFR) process. Executives within these insurance organizations, both public and private, will be required to evaluate their internal controls in preparation for the first reports due in 2010 for the 2009 reporting period.
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Enhance BMC Change Management with Closed-Loop Control |
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Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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2008 IP Telephony Deployment Best Practices |
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In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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ITIL v3: Managing Application and Infrastructure Changes |
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IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
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ITIL version 3: What It Means and How IBM Can Help |
| By : IBM |
Published Date: Sep 10, 2007 |
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For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.
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ITIL Version 3 Quick Reference Card |
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This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts. In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
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ITIL Version 3 Frequently Asked Questions |
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This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
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IT Service Management: Is It Now Too Important to Leave to the IT Department Alone? |
| By : IBM |
Published Date: Apr 27, 2007 |
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IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and business within organizations in order to achieve necessary levels of resilience, control, availability and quality of service.
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Establish ITIL Infrastructure Library (ITIL) Processes to Align Your IT With Business Objectives |
| By : IBM |
Published Date: Dec 14, 2006 |
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Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
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Business Process Management: The Key to ITIL Success |
| By : LANDesk |
Published Date: Dec 11, 2006 |
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This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.
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How to Get ITIL Done |
| By : Opalis |
Published Date: Aug 10, 2006 |
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This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.
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Managing Project Risk |
| By : CA. |
Published Date: Jul 10, 2006 |
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Learn how gaining a clear view into costs, resources and priority changes can ensure that your projects proceed as planned. Find out how you can be better equipped to predict project outcomes as you take control of your organization’s risk factors and use them to your advantage.
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Results 1 - 25 of 60 matches |
Sort Results By : Published Date | Title | Company name |
