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Results 1 - 25 of 391 matches |
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Getting Consensus on Business Requirements: Tips and Traps |
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Before your company launches its next package selection, implementation or upgrade, make sure you don’t cripple the project from the start by failing to identify your requirements – the number one reason that projects spin out of control. This white paper summarizes some of the key lessons we have learned through our industry-leading requirements definition practice.
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Unlock the Hidden IT Opportunities in Troubled Economic Times |
| By : BMC ESM |
Published Date: Aug 20, 2009 |
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IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today’s financial challenges.
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BMC Service Assurance Demo |
| By : BMC ESM |
Published Date: Aug 20, 2009 |
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What if you could predict disruptive IT events and automate their resolution — all before they disrupt your business? Software Consultant Ron Coleman provides a demonstration and discusses the key points of Service Assurance from BMC Software.
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Tackle the Challenges of Virtualization Management. |
| By : BMC ESM |
Published Date: Aug 19, 2009 |
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Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process – from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
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IBM Pt of View on Desktop of the Future and How to Get Started Today |
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For the last 15 years, most office desktop software has been purchased in a "suite," a set of office productivity applications for word processing, spreadsheets and presentation designed to offer extra value, beyond their purchase price. Other products may include an email client, a browser, a low-end data base product, a forms designer, a forms fill-in product, various publishing aids (templates for both the printed page and the web), collaboration and communication and business contact management.
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16 Metrics for IT Service & Support |
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A first-call resolution rate is only a partial indicator of overall performance of the IT Helpdesk. Yet, most IT organisations just look at basic Level 1 metrics, leaving out critical pieces of the story and grossly underselling the IT organisation’s business value. This new Gartner research report offer to you by Citrix GoToAssist identifies 16 key metrics that you need to know to accurately evaluate IT service and support performance.
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A Corporate Guide to Better Decisions through IT. |
| By : SAP Inc. |
Published Date: Jul 28, 2009 |
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Learn how to make better decisions through IT: Efficiency is at the heart of your business goals—whether it is efficient operations, customer interactions, financial transactions, or human resources support. If your company is operating efficiently, you make faster, smarter decisions, respond quickly to market changes, reduce costs, and consistently meet performance standards.
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Taking Control of Your Business. |
| By : SAP Inc. |
Published Date: Jul 28, 2009 |
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How can a professional services firm grow profitably while providing clients with the higher-quality service and rock-bottom project pricing they demand? The firm must rely on leading best-practice solutions to gain control over every aspect of its business – from business development to resource planning to client billing.
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Learning from BPM Leaders. |
| By : SAP Inc. |
Published Date: Jul 28, 2009 |
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Read about the benefits, prerequisites, and impact of successful business process management (BPM) initiatives, with a closer look at the United States.
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The Time Is Now for Considering Workload Automation |
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This paper examines the evolution of IT organizations as they move from static batch processing to dynamic workload automation capabilities that integrate with and understand business processes and trigger revenue-generating actions based on real-time requests. The paper also looks at the role of vendor UC4 in this strategically important market. Learn more today!
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Respond to changing business challenges faster with SOA |
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A complex IT infrastructure is a stumbling block for many businesses seeking greater agility in these uncertain times. This white paper shows how a service oriented architecture (SOA) helps align the infrastructure with business needs in order to achieve maximum flexibility.
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Monitoring Physical Threats in Data Center |
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Traditional methodologies for monitoring the data center environment are no longer sufficient. With technologies such as blade servers driving up cooling demands and regulations such as Sarbanes-Oxley driving up data security requirements, the physical environment in the data center must be watched more closely. Learn more today!
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Webinar: Managing Laptops Outside the Office |
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In this webinar, learn how you can track mobile computers to improve inventory management, software license compliance and data security. Featuring the IT asset management specialist of a major insurance group, this webinar discusses the business value of internet-based tracking.
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Success Story: IT Asset Tracking at Grant Thornton LLP |
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Grant Thornton needed to streamline IT asset management and reduce asset drift across 49 offices. The company used Computrace by Absolute Software to recover and wipe data from laptops before end-of-lease. With Computrace, the company has reduced costs by increasing asset visibility to 100%.
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Reduce IT Costs: Five Ways to Help Your Business Survive the Economic Downturn |
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Has the economic meltdown taken its toll on your business? Is the endless onslaught of bad news making it difficult to maintain a positive perspective? The good news is that despite the economic downturn, there’s never been a better time to raise the bar for your IT capabilities. Mature virtualization solutions, new affordable uptime solutions, powerful integrated capabilities and an increased focus on operational simplicity all enable businesses like yours to enhance IT operations — without biting off too much of your budget. Here are five things you can do immediately and affordably to add value to your business.
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2009 Top 10 IT Service Management (ITSM) Vendor Report - Independent Research |
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With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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The Real Fault Tolerant |
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Fault Tolerant is a pretty common term in the world of IT, also an often misused and misleading term. For 3 decades, Stratus Technologies has been engineering and manufacturing purpose built Fault Tolerant solutions. Check out this short video to understand what it takes to be REAL Fault Tolerant.
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Top 5 IT Budget killers (and how you can fight back) eBook |
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You've heard it a million times: Do more with less. It may be good business, but as budgets shrink and IT demands grow, you may start to wonder if the people who are saying "do more with less" think that it's a magical incantation. Run the servers without electricity! You've already taken basic cost-cutting steps and saved the easy money. You know that you need to dig deeper. But where should you start? This e-book, provided by IBM, will introduce you to the five big IT budget killers - and some of the best ways to knock them out.
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Results 1 - 25 of 391 matches |
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