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Service Level Agreement (SLA) is that part of a service contract in which a certain level of service is agreed. A SLA is therefore NOT a type of service contract, but a part of a service contract. A service contract can contain zero, one or more SLA's. A contract containing SLA's is usually referred to as a performance contract. SLA's are becoming more and more popular. They are used extensively for provision of IT services, but also in other fields the popularity of SLA's is growing |
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Results 1 - 25 of 77 matches |
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Achieving Business Agility with Application Grid |
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Companies are learning how to run their data centers more efficiently using less hardware, less software and less IT resources. These companies are turning to a new concept called application grid, an infrastructure layer beneath the application layer that pools and dynamically provisions the resources on which those applications run. Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service.
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Anatomy of a Siebel CRM Archiving Project |
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This white paper explains how the seven basic principles for managing enterprise application data can help your organization: Establish effective policies for full-lifecycle enterprise data management to control data growth and lower storage costs; Meet service level goals to achieve the timely completion of key business processes for mission-critical applications; Support data retention compliance initiatives and mitigate risk for audits and e-discovery requests; Implement scalable archiving strategies that easily adapt to your ongoing business requirements.
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Application Performance Management: Managing High-Performing, Business-Critical Web Applications |
| By : CA APM |
Published Date: Sep 15, 2008 |
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Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT’s primary responsibility and ongoing challenge is to provide a reliable high-performance web applications services environment, an environment that ensures the end user’s ability to successfully interact with web applications while enabling IT to meet Service Level Agreements (SLAs). Anything less than superior application performance can have immediate consequences.
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Are you responsible for monitoring of IT Security or data center operations? |
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As networks, security threats, and other requirements increase in complexity, monitoring of enterprise infrastructures has become a difficult yet crucial exercise. Monitoring Optimization, a new solution for making sense of the chaos, has emerged as an ideal solution for maximizing network coverage and maintaining optimal utilization of hardware monitoring tools. However, there is a third variable at play - the productivity of the staff responsible for managing monitoring, a staff that is shrinking in the wake of layoffs. This brief reviews how important the third variable is, and how Monitoring Optimization is the only solution to manage all three variables.
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Bridging the Value Gap Between IT and Business |
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Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
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Building Flexible Enterprise Processes Using Oracle Business Rules & BPEL Process Manager |
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Efficient business processes are one of the main competitive differentiators for any successful company. These processes orchestrate interactions between systems, services, people and partners to achieve key strategic and operational objectives. The definition and flawless execution of business processes enable an organization to provide quality products and services, reduce costs, improve customer service and react quickly to changing market conditions.
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Configuration Management: Creating a functional CMDB is achievable in your lifetime |
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In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
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Data Grids & SOA |
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This white paper demonstrates that a data grid infrastructure, built with clustered cahing, can help you avoid "weak link" vulnerabilities that can sabotage SOA strategies. Discover why the data grid offers improved data access that can create a competitive edge, improve financial performance, and sustain customer loyalty. Download this free white paper today.
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Demand for High Application Availability Soars |
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"Time is money. You can't do business if you can't access your applications. I won't settle for anything less than 99.99% application availability." Steven Sommer, veteran CIO/CTO There is no aspect more critical to a business than the ability of its end users, customers, business partners and suppliers to have high availability access the corporate applications. If applications are unavailable, business ceases. And corporations know it.
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Email Encryption for InterScan Messaging Hosted Security |
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Today's confidentiality and privacy requirements drive organizations of all sizes and industries to secure sensitive data in email. Often particular types of data need to be encrypted, such as credit card numbers, intellectual property, or client information. Organizations also need to protect confidential emails for particular groups, such as executive management, human resources or legal departments.
Many organizations are turning to policy-based encryption to meet their encryption needs because it automatically encrypts data using content filtering rules that identify types of content or email for particular groups. Encryption is applied when the rules are triggered. With policy-based encryption, organizations avoid relying on individual users to secure important content.
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Enhance Service Quality and Increase Customer Loyalty Through Proactive Management |
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This white paper discusses how The IBM Tivoli® Netcool® customer experience management solution offers the ability to monitor all aspects of the customer experience, to help increase satisfaction, reduce service calls, monitor the performance of new and existing services and device types — and help operations identify which issues have the greatest impact on valuable enterprise customers. It delivers the visibility you need to improve the customer experience as they interact with different aspects of your business — to help increase loyalty and drive new revenue opportunities.
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Enterprise Data Services in SOA using ODI Suite |
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When properly architected and executed, Data Services can provide the missing link that unifies conventional data systems with the emerging SOA paradigm. By offering a decoupled data facade and an easily virtualized API, Data Services can give SOA the opportunity to establish system control without always forcing enterprise data through an inefficient XML layer.
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Event-Driven Automation: Get Real, Right Now |
| By : CA WA |
Published Date: May 12, 2008 |
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While companies cope with increasing demands for speed from their customers, shareholders and customers alike demand that they make these changes cheaply, with minimal risk and with as few people resources as possible. Is there any way to meet these challenges? Take another look at modern enterprise job scheduling to see how it enables the real-time environment (RTE).
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Results 1 - 25 of 77 matches |
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More Knowledge Management Topics |
Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA |
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