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Service Level Agreement (SLA) is that part of a service contract in which a certain level of service is agreed. A SLA is therefore NOT a type of service contract, but a part of a service contract. A service contract can contain zero, one or more SLA's. A contract containing SLA's is usually referred to as a performance contract. SLA's are becoming more and more popular. They are used extensively for provision of IT services, but also in other fields the popularity of SLA's is growing |
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Results 1 - 25 of 77 matches |
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Service Management Integration - Completing the Jigsaw |
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Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
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Optimizing Virtualization to Deliver Best-in-Class Outcomes |
| By : VKernel |
Published Date: Sep 22, 2009 |
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ENTERPRISE MANAGEMENT ASSOCIATES (EMA) research has consistently highlighted several key drivers for virtualization deployment. For example, in the most recent study, 99% of enterprises cited server consolidation as either critical or important, 97% cited hardware cost reduction, and 92% cited meeting service level agreements (SLAs).
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Oracle IT Modernization: The Path to SOA |
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More and more organizations are looking to service-oriented architecture (SOA) as the basis of their future computer architecture. Recognizing that legacy application design and implementation approaches have led to applications that are costly to operate and maintain, hard to change, and rely on a dwindling set of skills, organizations are hoping that SOA provides a key component of the answer to these problems.
At the same time organizations are asking three important questions:
1) Since I hear different things, what exactly is SOA, anyway?
2) If I use it, how is it going to help my organization eliminate cost, increase agility, deal with dwindling legacy skill sets, and address compliance?
3) Given that it has value, how do I get there?
This white paper, part of the Oracle IT Modernization Series, addresses all three of these questions.
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Mission-Critical Java |
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Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing. Customers can now reap the benefits of a standard Java-based infrastructure, including higher developer productivity, fewer defects, a rock-solid proven kernel, and adherence to standards.
Read this free white paper to learn how you can achieve:
- Extreme and predictable performance with Java
- Real-time, real-world memory leak detection and application performance analysis
- Increased Enterprise performance, manageability and simplicity
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Numara Track-It! Overview |
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See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports
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Numara Track-It! Help Desk Management |
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Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
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Numara Track-It! Change Management |
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Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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Magic Quadrant for Job Scheduling |
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Gartner has positioned BMC CONTROL-M in the Leaders Quadrant of their "2009 Magic Quadrant for Job Scheduling." The report assesses the ability to execute and completeness of vision of key vendors in the marketplace. Read a full copy today, courtesy of BMC Software.
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Configuration Management: Creating a functional CMDB is achievable in your lifetime |
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In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
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Numara FootPrints Service Catalog: The Friendly Face of IT |
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This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
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Understanding the HP Data Deduplication Strategy |
| By : HP |
Published Date: Jul 08, 2009 |
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Data deduplication technology represents one of the most significant storage enhancements in recent years, promising to reshape future data protection and disaster recovery solutions. Data deduplication offers the ability to store more on a given amount of storage and replicate data using lower bandwidth links at a significantly reduced cost. This white paper explains how deduplication technologies work in practice, the pros and cons of each approach, and when to choose a particular type.
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Are you responsible for monitoring of IT Security or data center operations? |
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As networks, security threats, and other requirements increase in complexity, monitoring of enterprise infrastructures has become a difficult yet crucial exercise. Monitoring Optimization, a new solution for making sense of the chaos, has emerged as an ideal solution for maximizing network coverage and maintaining optimal utilization of hardware monitoring tools. However, there is a third variable at play - the productivity of the staff responsible for managing monitoring, a staff that is shrinking in the wake of layoffs. This brief reviews how important the third variable is, and how Monitoring Optimization is the only solution to manage all three variables.
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Demand for High Application Availability Soars |
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"Time is money. You can't do business if you can't access your applications. I won't settle for anything less than 99.99% application availability." Steven Sommer, veteran CIO/CTO There is no aspect more critical to a business than the ability of its end users, customers, business partners and suppliers to have high availability access the corporate applications. If applications are unavailable, business ceases. And corporations know it.
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Right from the Start: SOA Lifestyle Governance |
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Service-oriented architectures (SOAs) promise unlimited agility and organizational flexibility. However, achieving these benefits is entirely contingent upon the ability to effectively manage the SOA environment across the enterprise. This paper presents an overview of strategies and practices for governing the transformation to, and the evolution of, SOA.
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Results 1 - 25 of 77 matches |
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More Knowledge Management Topics |
Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA |
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