Ryder Disrupts E-Commerce Industry by Enabling Manufacturers to Go Direct to Online Consumers

Ryder’s alternative to third-party marketplaces delivers 270% volume
increase with 99.9% on-time delivery in peak season for a global
manufacturer

MIAMI–(BUSINESS WIRE)–lt;a href=”https://twitter.com/hashtag/ecommerce?src=hash” target=”_blank”gt;#ecommercelt;/agt;–Ryder System, Inc. (NYSE: R), a leader in commercial fleet
management
, dedicated
transportation
, and supply
chain solutions
, announced today an e-commerce fulfillment solution
set to transform the way many manufacturers do business online, offering
an alternative to third-party marketplaces by fulfilling orders of
manufacturer products direct to consumers. With Ryder’s new solution,
manufacturers of small to large parcel goods across all industries gain
greater control over product selection, inventory management, pricing
strategy, and customer service, all while maintaining critical speed to
market.

Ryder’s new e-commerce fulfillment solution includes the opening of two
purpose-built, multi-client facilities located in Perris, Calif. and
Fort Worth, Texas, as well as the expansion of an existing Ryder-managed
warehouse in Douglassville, Penn. The three facilities are slated to be
fully operational by May and will service – among other customers – a
globally recognized small appliance manufacturer, with which Ryder’s
e-commerce fulfillment solution has already delivered tremendous growth
during an initial pilot phase.

“Just ahead of the peak holiday season, we transitioned our client from
a third-party marketplace to Ryder’s e-commerce fulfillment solution and
immediately delivered double-digit, week-over-week volume growth,” said
Steve Sensing, Ryder President of Global Supply Chain Solutions. “During
the period of Black Friday and Cyber Monday, Ryder delivered a 268
percent increase over expected volume and achieved 99.9 percent on-time
and in-full shipping accuracy.”

Flexibility & Scalability

Ryder’s new purpose-built, multi-client facilities – designed
specifically for high-volume e-commerce fulfillment – are flexible and
scalable, both in terms of space and labor. During this past peak
holiday season, Ryder was able to rapidly scale up headcount 100 percent
to meet its customer’s unexpected high seasonal demand, which reflected
an average of 66 percent increase in volume growth week-over-week for 10
consecutive weeks.

Additionally, contrary to industry standards, Ryder will remain carrier
agnostic. The decision to foster relationships with many qualified
carriers ensures Ryder customers maintain speed to market, as well as
cost and service targets, even when capacity is tight.

With the additional e-commerce fulfillment facilities strategically
located, Ryder can deliver small to large parcel goods to 95% of the
U.S. in two days or less.

Ease of Entry

Ryder’s e-commerce fulfillment solution minimizes the barriers to entry
for manufacturers wanting to gain greater control of their products and
service levels. This includes: a streamlined on-boarding process to
ensure customers are operational quickly; specially trained Ryder teams
provide customers with human resources, call center, and IT
capabilities; best-in-class warehouse order and management systems; and
full reverse logistics capabilities, as well as a complete suite of
value-added services such as private labeling, bagging, gift wrapping,
hand-written notes, and engraving.

The new e-commerce fulfillment solution for small to large parcel goods
is an additional service offering by Ryder, which also operates one of
the largest last-mile delivery solutions for big-and-bulky goods. Ryder
Last Mile
provides home delivery and white-glove installation for
everything from furniture to large appliances, with 136 facilities
covering 95 percent of the U.S. and Canada within a two-day timeframe.

About Ryder Supply Chain Solutions

Ryder Supply
Chain Solutions
optimizes logistics networks to make them more
responsive and able to be leveraged as a competitive advantage.
Globally-recognized brands in the automotive, consumer goods, food and
beverage, healthcare, industrial, oil and gas, technology, and retail
industries rely on Ryder’s leading technologies and world-class
operations to help them deliver the goods that consumers use every day.

Operating 319 facilities with 50 million square feet of warehouse space,
Ryder offers flexible solutions as well as end-to-end visibility – no
matter how challenging or diverse the storage and distribution needs may
be. Ryder currently provides comprehensive logistics and supply chain
management solutions to companies with operations in the U.S., Canada,
and Mexico, and also contracts with more than 3,100 carriers in all
modes of transportation in the markets it serves. Ryder Last Mile
provides a home delivery and white-glove installation solution for
big-and-bulky goods, with 136 facilities covering 95 percent of the U.S.
and Canada within a two-day timeframe.

The Company, founded in 1933, operates behind the scenes, managing
critical transportation and logistics functions for more than 50,000
customers, representing many of the world’s best-known brands. Ryder
employs 36,100 people and manages a fleet of 253,800 commercial vehicles.

About Ryder System, Inc. Ryder is a Fortune 500® commercial fleet
management
, dedicated
transportation
, and supply
chain solutions company
. The company’s stock (NYSE: R) is a
component of the Dow Jones Transportation Average and the S&P MidCap
400® index. Ryder, which provides commercial
truck rental
, truck
leasing
, used
trucks for sale
, and last
mile delivery
services, has been named among “The World’s Most
Admired Companies” by Fortune, as well as one of “America’s Best
Employers” and “America’s Best Employers for Women” by Forbes. The
company is regularly recognized for its industry-leading practices in
third-party logistics, environmentally friendly fleet and supply chain
solutions, world-class safety and security programs, and hiring of
military veterans. For more information, visit www.ryder.com
or our newsroom,
and follow us on Facebook,
LinkedIn,
Twitter,
and YouTube.

Note Regarding Forward-Looking Statements: Certain statements and
information included in this news release are “forward-looking
statements” within the meaning of the Federal Private Securities
Litigation Reform Act of 1995.
These forward-looking statements
are based on our current plans and expectations and are subject to
risks, uncertainties and assumptions.
Accordingly, these
forward-looking statements should be evaluated with consideration given
to the many risks and uncertainties that could cause actual results and
events to differ materially from those in the forward-looking statements
including those risks set forth in our periodic filings with the
Securities and Exchange Commission. New risks emerge from time to time.

It is not possible for management to predict all such risk factors or
to assess the impact of such risks on our business. Accordingly, we
undertake no obligation to publicly update or revise any forward-looking
statements, whether as a result of new information, future events, or
otherwise.

Contacts

Anne Hendricks
(305) 500-4547
amhendricks@ryder.com

Amy Federman
(305) 500-4989
afederman@ryder.com

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